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November 12, 2025
Horizon Telecom Inc.
Attn: Customer Relations & Executive Escalations
Re: Formal Complaint — Unauthorized Charges on Account #4471-9928 (Invoice #INV-208841)
To Whom It May Concern,
I am writing to formally dispute charges totaling $214.50 applied to my account between September 18, 2025 and November 3, 2025, for services that were never activated as promised during my initial signup call on September 12, 2025.
Despite three prior attempts to resolve this matter by phone (September 29, October 14, and October 27, 2025), no corrective action has been taken and no refund has been issued.
This conduct may constitute an unfair or deceptive act or practice under Section 5 of the FTC Act (15 U.S.C. § 45), and raises concerns under the billing and disclosure requirements enforced by the Federal Communications Commission (47 C.F.R. § 64). I am requesting a full refund of $214.50 within 14 business days of this letter.
If this matter is not resolved by November 26, 2025, I will file formal complaints with the Federal Trade Commission, the FCC Consumer Complaint Center, and the Consumer Financial Protection Bureau, and pursue all available remedies.
I expect written confirmation of resolution at your earliest convenience.
Sincerely,
[Your Name]
Account #4471-9928